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Frequently Asked Question
At DRX Logistics, we believe in transparency and clear communication. Here are some of the most common questions our clients ask, along with straightforward answers to help you better understand our services.
Shipper FAQ
All payments are issued via ACH. Standard terms are Net-30. Approved carriers may qualify for Net-7 or QuickPay (subject to fee and approval).
• Signed Rate Confirmation
• BOL
• POD
• Carrier Invoice
• Lumper/Detention receipts (if applicable)
Incomplete or non-clean documentation may delay payment.
Fuel advances may be available for approved carriers after verified pickup and are deducted from the final settlement.
Required paperwork must be submitted within 24 hours of delivery to:
billing@drxlog.com
dispatch@drxlog.com
Late paperwork may delay payment processing.
Detention, layover, and TONU must be pre-approved and documented in writing. Applicable charges must be supported by signed BOL timestamps.
Yes. DRX is factoring-friendly. Carriers may use their preferred factoring company with a valid Notice of Assignment (NOA).
Yes. Our operations team is available 24/7 for load updates, tracking, and issue resolution.
RMIS FAQ
RMIS is our compliance onboarding platform used to verify carrier insurance, authority, and
required documentation.
Completion of RMIS onboarding is required before any loads can be dispatched through DRX
Logistics.
RMIS may charge a standard carrier onboarding fee depending on your current RMIS status.
Most applications are reviewed within 24–48 business hours after RMIS completion.
Please check your spam folder. If you still cannot locate the email, contact
dispatch@drxlogistics.com for assistance.
Minimum requirements:
- $1,000,000 Auto Liability
- $100,000 Cargo (or higher depending on commodity)
Carrier FAQ
DRX Logistics arranges transportation for dry van, reefer, flatbed, and specialized freight. We coordinate with qualified motor carriers to meet each shipment’s specific requirements.
Rates are based on lane, freight type, market conditions, equipment requirements, and service level. All rates are confirmed in writing prior to load dispatch.
Standard payment terms are Net-15 to Net-30 from invoice date, subject to credit approval. Extended terms require written authorization.
Invoices are issued upon receipt of:
● Signed Rate Confirmation
● Signed Bill of Lading (BOL)
● Proof of Delivery (POD)
● Any approved accessorial documentation
Incomplete documentation may delay processing.
Yes. Our operations team provides shipment monitoring and support throughout transit.
DRX verifies:
● Active FMCSA authority
● Insurance coverage
● Safety history
● Compliance status
We maintain strict standards to protect your freight.
Cargo claims must be filed directly with the delivering motor carrier. DRX assists with coordination and documentation throughout the process.
Detention, layover, TONU, and other accessorial charges must be pre-approved and properly documented in accordance with the rate confirmation.
You may request a quote through our website form or by contacting our operations team directly.
All contracted motor carriers are required to maintain cargo insurance in compliance with federal regulations. Additional coverage requirements may be requested per load.
Yes. DRX coordinates tracking and status updates to ensure shipment transparency from pickup through delivery.
Yes. DRX supports both spot freight and contracted recurring lanes.
Let’s Move Freight Together
Have a shipment to book or need a custom logistics solution? Our agents are ready to help.
